Warranty Policy

1. Warranty Coverage

Our 30-60 days Warranty covers abnormal product functions and non - human - caused physical damage. If your situation does not meet these criteria or the warranty period has expired, we are unable to provide the warranty. However, we will still offer technical support for your product issues. For more details, feel free to contact us:

service@aimzenix.com or join the discord server: discord.com/invite/KarqS99Jfe.

2. Processing Procedures

 

Step 1: Submit a Support Email
Sending an email to service@aimzenix.com. To help us process your request efficiently, please include the following information in your email:

 

1.What's the product name?

2.Can you describe the problem you're facing? [A detailed description]

3.Do you have a video showing the issue? [A demonstrative video clearly showing it]

4.What have you tried to fix it?

5.Please share a screenshot of your order details. [the order number and the platform you purchased from]

 

Step 2: Initial Response
Our support team will check your email and respond to you within 24 hours (excluding weekends and holidays, UTC/GMT + 08:00, Monday to Friday). We may also provide further troubleshooting suggestions.

 

Step 3: Additional Feedback
If the troubleshooting steps we provided do not resolve your issue, please send us detailed feedback along with a video of your additional troubleshooting attempts.

 

Step 4: Warranty Activation
Upon confirming that your product is defective and cannot be resolved through troubleshooting in 30-60 days, we will request your consent to collect the necessary shipping details. We will then dispatch a replacement unit directly to you and finalize the warranty activation. The faulty item does not need to be returned.

Return Reason	Timeframe	Handling Procedure
Defective Product / Shipping Damage	Within 30–60 days after confirmed receipt	Free replacement: A new device will be shipped within 3 business days (shipping fees covered by the seller).
Wrong Item Purchased	N/A	- Not shipped yet: Full refund issued within 2 business days.In transit: Buyer must return the item after receiving it (shipping fees borne by the buyer).
No-Reason Return	Within 14 days after confirmed receipt	Shipping fees to be paid by the buyer.

 

3. Logistics Coordination

Return Address (for replacement shipping):

Please contact the email: service@aimzenix.com to get the address information.

Logistics Tracking: The customer is required to send the logistics tracking website and phone number to the email: service@aimzenix.com.

4. Refund Settlement

Refund Method: The refund will be issued to your original payment channel, such as credit card or PayPal.

5. Contact Us

E - mail: service@aimzenix.com (Customer Service)

Discord - Troubleshooting Section: discord.com/invite/KarqS99Jfe (Community & Official Support)