Tracking Process

Dear valued customer, We have received your order, and we sincerely appreciate your support and trust in AIMZENIX. Due to international logistics regulations, please review the following process for tracking your order:

①

1. Within 24-48 hours after you place your order, you will receive an official email from us confirming that your order has been shipped. (Note: In case of holidays or special circumstances, there may be delays in logistics. Any such delays will be announced accordingly, so please refer to the actual situation.)
②

2. Due to the logistics system, your tracking number will be provided in a second email 1-2 days after shipment. There are two ways to track your package

Tracking website

17track

https://www.17track.net/en

https://www.ordertracker.com/

Why cannot I get the information?

Please note: When entering your tracking number, you may see a status like the following picture. This occurs because the package has not yet arrived in your destination country. Once it reaches your country, the tracking information will be automatically updated. Please be patient.
The logistics status is being updated normally in the backend, as shown in the example below