Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@aimzenix.com.
- All
- Pre Sale Questions
- After-sales problem
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Pre Sale Questions
The MONSTER is compatible with PS5, PS4, PS3, Xbox One, Xbox Series S/X
PS5, PS4, PS3, Xbox One, Xbox Series S/X: MONSTER, STRIKER PRO, BLADER
Different products support different platforms and functionalities. For more details, please refer to our product comparison table.
Given the vast variety of keyboards and mice available in the market, it is difficult for us to ensure compatibility with all models. However, we have tested and compiled a known compatibility list for reference.
If a keyboard or mouse is not listed, it does not necessarily mean it is incompatible. It simply means we cannot confirm its compatibility. Even products in the compatibility table are not guaranteed to work, as different models, production batches, firmware updates, and regional versions may vary. A previously compatible device may become incompatible after a version update. The table serves as a reference, and we recommend testing compatibility yourself.
Orders placed from Monday to Thursday will be shipped the next day. Orders placed on Friday will be shipped the following Monday. The estimated delivery time is 8-15 days. The tracking number will be sent via email 1-2 days after shipment. You can track your order using the following logistics websites: https://www.ordertracker.com/ https://www.17track.net/en
If you see messages like "No tracking information found", it is normal. Due to delays in cross-border logistics updates, tracking information will only be updated once the package reaches your country/region. Please be patient.
AX200PRO is plug-and-play but requires Xbox360 driver on your PC.
After-sales problem
If the connection is not successful and the purple light is flashing for PS5 with AX600, you can try the following solutions: 1. Check if the Ethernet cable connected to the AX600 is the same network as the one used by the PS5 console. 2. Verify that the account logged into the PS5 console matches the account bound to the app. 3. Double-check the accuracy of the eight-digit pairing code entered. 4. Ensure that Remote Play is enabled on the PS5 console. 5. Check if the Ethernet port on the AX600 has a solid light indicating a proper connection. 6. Try using a different Ethernet cable to connect the AX600 and the PS5 console.
When you install the app for the first time, the app will request Bluetooth and location permissions[phone>setting>bluetooth and location]. Please select Allow authorization for all permissions to avoid connection failures.
Please directly plug your headset to the console or use a adapter to plug to your console.
It probably the connection issue.Please try to unplug and plug again.
